Most systems show the request, the inventory and the network on separate screens. PolariStar keeps which user asked, which device it touched, what changed and who approved it in a single record. It runs on your own server, inside your own network.
Runs on your own server · Your data never leaves your network
All seven steps live in one record. Six months later, “who last touched this device, what did they change, and who approved it?” is not a search — it is a click.
An IT service firm usually keeps tickets, inventory, topology, passwords, licences and quotes for the same customer in separate places. Nothing is lost; it is just that nobody can see all of it at once.
Everything shares the same customer, person and device context. What you enter in one module is never asked again in another.
From the person who asked to the minutes spent — all on one record.
Work that is not a ticket does not fall through either.
Incoming mail passes a human before it becomes a ticket.
Customers see their own work, and nobody else’s.
A discovered device does not enter inventory until you approve it.
The enrolment key and an admin approval together put the device in the right workspace.
Read-only over SNMP, with no agent on the device.
Drawn from what the devices themselves report, not by hand.
Secrets are stored under AES-256-GCM; viewing and copying take a separate permission and leave a trace.
Work you solved becomes knowledge ready for next time.
Support and sales reporting stay apart, and so do the roles that see them.
Runs on the customer LAN and only connects outbound.
Ten tabs, each managing exactly one subject.
An expiry date becomes a piece of work with an owner, not a reminder.
The same data model; the interface language changes with the workspace type. What a service provider calls a “customer” is a “department” inside a company.
For in-house IT teams running their own infrastructure. The language is built around departments, locations and users.
For IT firms serving several customers. The firm runs its own internal work in the same workspace.
PolariStar runs on your own server. Your data never leaves your network, and you decide what, if anything, is shared outside it.
A data area is opened centrally without a full install at the customer. Users, requests and inventory live there.
A small collector on the customer network scans read-only over SNMP. It never writes to devices and only makes outbound connections.
A Docker-based on-premise package with a signed licence and encrypted backups, for companies that want the whole product in-house.
Inventory ownership stays with the customer. The customer marks what goes to the provider; the provider accepts it.
Screens are taken from the product demo environment; the data is sample data.
Let us open a workspace for you and try it with your own customers and devices. We will guide you through setup and data migration.
