Every module shares the same customer and device context
Thirteen modules are not thirteen separate screens — they are faces of one operation record. What you enter in one is never asked again in another.
Tickets
From the person who asked to the minutes spent — all on one record.
PlanningTasks, Waiting Items and Meetings
Work that is not a ticket does not fall through either.
IntakeInbox and Email
Incoming mail passes a human before it becomes a ticket.
End userCustomer Portal
Customers see their own work, and nobody else’s.
Asset managementInventory
A discovered device does not enter inventory until you approve it.
EndpointWindows Agent and Remote Support
The enrolment key and an admin approval together put the device in the right workspace.
MonitoringInfrastructure Monitoring and Alerts
Read-only over SNMP, with no agent on the device.
TopologyNetwork Map
Drawn from what the devices themselves report, not by hand.
Secure accessPassword Vault
Secrets are stored under AES-256-GCM; viewing and copying take a separate permission and leave a trace.
Technical memoryKnowledge Base
Work you solved becomes knowledge ready for next time.
MeasurementReports
Support and sales reporting stay apart, and so do the roles that see them.
DeploymentLocal Collector
Runs on the customer LAN and only connects outbound.
AdministrationSettings and Permissions
Ten tabs, each managing exactly one subject.
Licensing and contractsSales, Quotes and Renewals
An expiry date becomes a piece of work with an owner, not a reminder.